Subject: Local Reach Web Design service continuity update
Hi [Client Name],
I wanted to let you know there has been an unexpected personal emergency involving Nick. Service is continuing, and your website/support coverage remains active while we complete the transition.
For requests, please use: [support email]
For urgent issues, please use: [urgent phone/email]
Thank you for your patience,
[Name]
Template: ownership transition notice
Subject: Local Reach Web Design ownership transition
Hi [Client Name],
I am writing to share that Local Reach Web Design is transitioning operations to [new operator/company]. Your current services, pricing, and support channels will remain active during the transition.
Transition contact: [name + email]
Support contact: [support email]
We will share any future changes in writing before they take effect.
Thank you,
[Name]
Access Map (Fill This In)
Keep secrets in the password manager, not in this page. This table should only describe where access lives and who can help.
System
Purpose
Where Access Is Stored
Billing Owner
Backup Contact
Cloudflare
DNS, proxy, load balancer
[vault item]
[name]
[name + email]
Hetzner
Server hosting
[vault item]
[name]
[name + email]
TrueNAS
Backups + collector
[vault item]
[name]
[name + email]
GitHub
Code repositories
[vault item]
[name]
[name + email]
Domain registrar(s)
Domain renewal and transfer
[vault item]
[name]
[name + email]
Business banking
Cash flow and expenses
[vault item]
[name]
[name + email]
Handoff Path Decision
Path A: Continue operating with contractor support while ownership remains in family control.
Path B: Transition to a trusted operator with client contracts and systems transferred.
Path C: Sell client book and hand over accounts, with a signed transition plan.
Decision deadline: choose a path by [date].
Decision-makers:[name(s)].
Review Cadence
Review and update this page monthly.
After any major system or billing change, update this page the same day.
Run a tabletop drill every quarter: have your wife execute this plan for 30 minutes and capture gaps.